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Student's Grievance

Healthcare Career Academy primary objective is to ensure that student complaints are promptly dealt with and properly tracked through a uniform process outlined by this policy. It is essential that each student be given adequate opportunity to bring complaints and problems to the attention of Healthcare Career Academy faculty, staff, and students to accept and process student-initiated complaints.


The purpose of this policy is to provide a procedure for prompt and equitable resolution of student-initiated complaints involving an alleged misapplication or violation of any Healthcare Career Academy policy or adversely important to the students and is to enhance the student awareness about the regulation of Healthcare Career Academy and the student grievance processes, as well as Healthcare Career Academy role in the process.

A student grievance may include but is not limited to conditions that a student believes to be unfair, inequitable, mistreatment by school staff, discriminatory, errors in the assessment of fees or other financial obligations, registration errors, discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity, or gender expression. A student is an individual who is registered or otherwise enrolled to attend class at Healthcare Career Academy. This student grievance is designed to provide the student with the opportunity to file a complaint, as defined above, also to provide a process of resolution of the claim.

1. Complete Form

A student who wishes to file a grievance must complete a complaint form signed by the student. FILE STUDENT COMPLAINT FORM please save form to desktop and then complete

2. Timeframe

A student may be requested to provide additional documentation if necessary or schedule an appointment to address student concern.

3. Documentation

A student must have a sign written description of the issue or problem (be as specific as possible) to the school Director.


The Director will meet to further investigate the matter and will render a decision within 48 hours up receipt of the complaint.

Healthcare Career Academy is committed to protecting the rights and personal information of each student in our programs.


This school has Certificate of Approval from the Texas Workforce Commission (TWC).

The TWC-assigned school number is: S6243.

The school's programs are approved by TWC, NAHP.

Students must address their concerns about Healthcare Career Academy School or any of its educational programs by following the grievance process outlined in the school's catalog. Healthcare Career Academy is responsible for ensuring and documenting that all students have received a copy of the school's grievance procedures and for describing these procedures in the school's catalog. If, as a student, you were not provided this information, please inform school management immediately.

Student's dissatisfied with Healthcare Career Academy response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with the TWC, as well as with other relevant agencies or creditors, if applicable.

Information on filing a complaint with the TWC can be found on the TWC's Career School and Colleges website at Texas Workforce Commission.

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